Returns and Exchanges
We have a money-back-within-30-days policy. Meaning you have 30 days to return your item for a full refund on what you paid for the returned item/items.
Outside United States
Your order comes with a return form when you receive your goods. Fill it out with the information needed. Would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Wrap your goods so that they are protected.
TAMPA, FL 33612
Bear in mind you need to use a shipping service that delivers to Box addresses. If your return gets delivered to a pick up agent we may not be able to retrieve it.
If you didn't receive the return note you can download it here:Download: Sneakeralchstuff return note
The shipping cost you paid when you placed your order, the return shipping cost as well as any customs and VAT charges will not be refunded.
In case of a return, the customer has to arrange and pay for the shipping. In case you want to exchange something we will ship the exchanged item to you free of charge. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 30 USD. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
Remember that we are not replacing any shipping charges or bill charges.
Orders shipped from our external warehouse in USA
If your order was shipped from our external warehouse in New Jersey, USA, it has to be returned to the same warehouse.
We do not accept returns of items that are marked as excluded from all promotion. A product that is excluded from all promotions will not be displayed during the return process.
To return an item, follow these quick steps to return an item FROM the US to our New Jersey-based warehouse:
1) Click this link to begin the return process or type the URL in your browser:https://sneakeralchstuff.com/contact-us
2) Insert your Order Number and Zip code (both details can be found on the order confirmation email)
3) Please select the items that you would like to return and the reason for the return
4) Confirm your personal information, make sure that all required fields are filled
5) Choose Return Method and search for a nearby drop-off location
6) Make sure you have a printer connected
7) Select how you would like to pay the shipping back to our warehouse
8) Pay the shipping fees
9) Print shipping label, stick to the outside part of the cardboard box and drop the parcel off at the nearest post office.
You can alternatively, return the goods to us with your own favorite shipping company, using the following address:
13302 WINDING OAK COURT
TAMPA, FL 33612
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Bear in mind we currently do not process any exchanges from our external warehouse. If your order was shipped from our US warehouse you can only return it for a refund.
Please note: It is unfortunately not possible to send a return to any of our stores. Please contact our Customer Service dept via the contact form for more information.
Your order comes with a return form and a return shipping label when you receive your goods. Fill out the return form with the information needed. Place the return form inside the package. If there is no return shipping label in your order, contact us and we will send you one. Wrap your goods, place the return shipping label on the package and leave the package at the same place where you picked it up, or at any Schenker Privpak delivery point.
As a customer, it's your responsibility to make sure that your return gets delivered to us if the return has been made on your own initiative. The return label you receive with your order is a tool we provide to make the return process more convenient for you as a customer. sneakeralchstuff does not take responsibility for a return until it has been delivered to our Returns department.
Contact us via the contact form on our website or via e-mail on [email protected] and our Customer Service staff will assist you.